Examples of my research work

Usability testing
(aka UXR bread and butter)

It’s fast, cheap, and fun to do! Plus, all those insights. I’ve done usability testing for dozens of projects through the years. While the general standards are the same, I will adjust my testing based on the project and the end users. Here’s how I approach this method.

Visualizing the agent experience

Customer service agents have a lot of stuff on their screens yanno

Experimenting with AI and user research

The hottest of topics at the moment - some people love it, some people hate it. There are definite pros and cons, but as a researcher, I have to poke around and find out for myself how AI can and cannot speed up UXR work.

Research operations and building a practice

I’ve never joined a company that had an established research practice (I guess I like a challenge). With my most recent position, I built my own research practice from scratch. I’ve also had the opportunity to establish better research standards for a client’s UX team.

Product strategy I need a better title

In order to inform the strategy for an application to match professional women with mentorship, I worked on

UXR training and thought leadership

Because I’ve often been a solo researcher among a much larger population of product and engineering folks, communicating the value of research has been very important to my contributions to project work.